Effective Date: 18/12/25

Closet Avenue (“Closet Avenue”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information with transparency, care, and integrity. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, make a purchase, join our VIP community, or interact with us across any of our platforms.

This Privacy Policy is issued in accordance with the Nigeria Data Protection Regulation (NDPR) and reflects global best practices for premium e-commerce brands.

By accessing our website or using any of our services, you acknowledge that you have read and understood this Privacy Policy.

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1. Data Controller

Closet Avenue is the Data Controller responsible for determining the purposes and means of processing personal data collected through our website and related platforms.

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2. Personal Information We Collect

We collect personal information only where necessary to deliver a seamless, secure, and elevated shopping experience.

a. Information You Provide to Us

This may include:

• Full name

• Email address

• Phone number (including WhatsApp contact)

• Shipping and billing address

• Order and purchase details

• Birthday (optional, for VIP rewards and personalized experiences)

• Any information you provide when contacting us or completing forms on our website

Providing certain information is necessary to process orders and deliver services. Optional data is clearly identified.

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed, time spent, and interaction data

• Cookies and similar tracking technologies

This information helps us understand user behavior, improve performance, and enhance our services.

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3. Lawful Basis for Processing Personal Data

We process personal data in accordance with NDPR on the following lawful bases:

• Performance of a contract (e.g. processing orders and delivering products)

• Consent (e.g. marketing communications and VIP membership)

• Legal obligations (e.g. accounting, regulatory, and compliance requirements)

• Legitimate business interests, where such interests do not override your fundamental rights and freedoms

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4. How We Use Your Information

We use your personal information to:

• Process and fulfill orders

• Communicate order updates, delivery confirmations, and support responses

• Provide customer service and after-sales support

• Grant access to VIP programs, early drops, and exclusive offers

• Send marketing communications (email, WhatsApp, Instagram broadcast channels), where consent has been provided

• Personalize content, recommendations, and offers

• Improve our website, products, and brand experience

• Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

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5. Marketing Communications & Consent

Marketing communications are sent only on an opt-in basis.

You may receive promotional communications via:

• Email

• WhatsApp

• Instagram broadcast channels

You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails

• Messaging us directly on WhatsApp

• Contacting our support team

Transactional messages (such as order confirmations and delivery updates) will continue to be sent even if you opt out of marketing communications.

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6. VIP Community Information

Closet Avenue operates exclusive VIP communities across WhatsApp, Instagram, and email.

By joining our VIP programs:

• Your contact details may be stored in our internal VIP database

• You may receive priority access, special pricing, and private updates

• Participation is voluntary, and you may leave at any time

VIP member information is not publicly displayed and is shared only with authorized internal teams and approved service providers.

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7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Improve website performance

• Analyze traffic and user behavior

• Support advertising and remarketing campaigns

You may control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

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8. Third-Party Service Providers

We work with trusted third-party service providers to support our operations, including:

• Payment processors (e.g. Paystack)

• Logistics and delivery partners

• Email and messaging platforms

• Website hosting and analytics providers

These providers have access only to information necessary to perform their services and are contractually required to protect your data.

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9. Cross-Border Data Transfers

Some of our service providers or data hosting solutions may be located outside Nigeria. Where personal data is transferred outside Nigeria, we ensure appropriate safeguards are in place in accordance with NDPR to protect your information.

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10. Payment Information

All payments made on Closet Avenue are processed through secure third-party payment gateways. We do not store or have direct access to your card or banking details. Payment information is handled in accordance with the security standards of our payment partners.

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11. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal data against:

• Unauthorized access

• Loss or misuse

• Disclosure or alteration

While we take data protection seriously, no online system is completely secure. You acknowledge that you provide personal information at your own risk.

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12. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Comply with legal and regulatory obligations

• Maintain business and accounting records

When personal data is no longer required, it is securely deleted or anonymized.

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13. Your Rights Under NDPR

You have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your data (subject to legal obligations)

• Withdraw consent for marketing communications

• Object to certain types of data processing

• Request restriction of processing in specific circumstances

• Request data portability where applicable

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the appropriate regulatory authority under the Nigeria Data Protection Regulation.

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14. Children’s Privacy

Closet Avenue does not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately so we can take appropriate action.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

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16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Closet Avenue

Email: info@theclosetavenue.com

WhatsApp: +2348022844434

Website: www.theclosetavenue.com

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Closet Avenue is committed to building trust through transparency, security, and respect for your privacy.