SHIPPING POLICY

Closet Avenue Shipping Policy 

This Shipping Policy outlines the process for processing and delivering orders placed on The Closet Avenue website. This policy forms part of, and should be read together with, our Terms of Use. By placing an order with Closet Avenue, you agree to the terms of this Shipping Policy.

All delivery timeframes stated in this policy are estimates only and do not constitute guarantees of delivery.

 

1. General Shipping Overview

Closet Avenue delivers orders within Nigeria and to select international destinations through third-party logistics partners.

  • Orders are shipped on business days only (Monday–Friday, excluding public holidays).

  • Delivery timelines are estimates and may vary due to logistics, traffic conditions, weather, courier capacity, or other operational factors.

  • Closet Avenue does not guarantee delivery by a specific date or time.

 

 

2. Domestic Shipping (Nigeria)

Delivery Coverage

Closet Avenue currently delivers to all states within Nigeria. Delivery timelines may vary depending on destination and courier coverage.

Order Processing Time

  • Orders are processed within 24–72 business hours after successful payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next business day.

Estimated Delivery Timeframes

The delivery timelines below are estimates only:

  • Lagos: 1–3 business days

  • Other major cities: 3–5 business days

  • Remote or rural areas: 5–7 business days

Actual delivery times may vary based on location and courier operations.

Shipping Partners

Orders are delivered using third-party logistics providers, including GIG Logistics and other reputable courier services.

 

 

3. Same-Day Delivery (Lagos Only)

  • Same-day delivery is available only for select locations within Lagos, Nigeria.

  • Eligibility is location-based and dependent on the time an order is placed.

  • Same-day delivery availability will be displayed at checkout, where applicable.

  • Same-day delivery is subject to courier availability, traffic conditions, and operational capacity.

  • Closet Avenue reserves the right to withdraw or decline same-day delivery where operational conditions require.

Same-day delivery is not guaranteed, even when selected.

 

 

4. International Shipping

Closet Avenue offers international shipping to select countries only.

Estimated Delivery Timeframes

  • Standard international shipping: 7–14 business days

  • Expedited international shipping: 3–7 business days

International delivery timelines are estimates and may vary based on destination, courier operations, customs clearance, and other external factors.

 

 

5. Shipping Fees

  • Shipping fees are calculated at checkout based on delivery location, order size, weight, and selected delivery option.

  • Shipping fees are non-refundable once an order has been shipped.

 

 

6. Order Tracking

  • Once an order has been shipped, customers will receive a tracking number via email, WhatsApp, or SMS.

  • Tracking information is provided through the courier’s tracking system or via the “Track Your Order” option on our website.

  • Tracking updates depend on the courier’s system and update frequency.

 

 

7. Packaging

  • Orders are packaged securely to protect items during transit.

  • Packaging materials may vary based on order size, destination, and shipping requirements.

 

 

8. Shipping Restrictions & Risk Allocation

  • Customers are responsible for providing accurate and complete delivery information at checkout.

  • Closet Avenue is not responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete address details provided by the customer.

  • Closet Avenue is not liable for delays caused by third-party couriers or circumstances beyond reasonable control, including traffic conditions, weather disruptions, strikes, or logistical challenges.

  • To the extent permitted by law, responsibility for delivery transfers to the courier once the order is handed over for shipment.

 

 

9. Address Changes

  • Address change requests may be submitted within one (1) hour of placing an order by contacting customer support.

  • Address change requests are not guaranteed and may not be accommodated once order processing has begun.

  • Closet Avenue is not responsible for delivery issues arising from late or unsuccessful address change requests.

 

 

10. Changes to This Shipping Policy

Closet Avenue reserves the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon publication on the website.

 

 

11. Contact Information

For shipping-related questions or support, please contact us:

  • Email: info@theclosetavenue.com

  • WhatsApp: +2348022844434

  • Instagram: @theclosetavenue.co